COMPLAINT

All products in our store are 100% original and have the brand logos. Each product purchased in our store is covered with the 2-year warranty. The warranty covers all products, including the discounted products.

How to make a complaint?

Send us pictures of the product you want to complain about with a filled in complaint form (indicating defects) to info@asoto.cz Wait for our response and we will inform you if it is necessary to send us the product for direct verification or the photos are sufficient enough If your complaint is accepted, we will be able to offer you the solution: partial refund, full refund, repair, in some cases, replacement with a new product If it is necessary for you to send us the claimed product, you will have to follow the same steps as in the case of a return, and you will have to send us the parcel with any shipping method at your expense.

Our Address is:

Asotowork / POP Tabor-JC, s.r.o.
Staroklokotska 17
Tabor 39003 / Czech Republic

ODR PLATFORM

In accordance with Regulation No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, we provide you with a link to the ODR platform: ec.europa.eu/odr. The ODR platform is, inter alia, a source of information on out-of-court resolution of disputes that may arise between businesses and consumers. If you have any further questions, please contact us at +420 731 188 487 or write to us at info@asoto.cz

Complaint Form